on 20-10-2020 20:29
I have 5 devices appearing under device management but I have no way of removing any of them. None of them are clickable and there is nothing against them to allow deletion.
Help!
Thanks
Answered! Go to Answer
on 20-10-2020 20:55
on 20-10-2020 20:55
on 20-10-2020 21:04
When I log in using a new device, I repeatedly get a Sign in failure message. I had assumed that was because I had reached the maximum number of devices registered.
What is causing the sign in failure on the new device? I am using the same login details that successfully allow me to connect to TV Go on my current device.
on 20-10-2020 21:05
on 20-10-2020 21:09
OK thanks for the advice. I'll try again tomorrow
on 25-09-2021 12:50
Hi,
I'm having a similar problem with duplicate devices on my account. I have 5 devices registered, 4 of which are my duplicate laptops. This means I can't view BT Sports or Sky Sports at the moment. Can you please reset my device allowance?
The account is [MOD EDIT: REMOVED]@hotmail.com
Thanks
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 26-09-2021 15:18
Hi pete_efc, sorry to hear you've encountered this problem. So we can help further I will contact you via PM - just look out for the purple envelope and we'll take it from there.
Tom
on 03-03-2022 11:20
on 04-03-2022 11:24
Hi tanzza,
Thanks for posting and welcome back to the community!
Sorry for the issues faced, I've dropped you a PM so we can discuss further.
Thanks,