on 12-11-2021 11:14
I am unable to login to either the mobile app or browser version of TV Go. I have reinstalled the app and changed my password. I have no issues logging into My Virgin Media section of the Virgin Media website. I am entering the password correctly as it is stored in a password manager and so is filled automatically or through copy & paste
on 13-11-2021 11:29
Thanks for your post on our Community Forums, and a very warm welcome to you @tdc_hodgy!
Sorry to hear of the issues with the TV Go account.
Can you please advise me if you're issued with an error message, or is it a case of getting past the login stage and not being able to stream content?
Kindest regards,
David_Bn
on 15-11-2021 08:02
Hi @david_bn
I get the error message of "username or password incorrect". I know for a fact they are the correct details as I can login to the my Virgin Media website with the exact same details.
on 16-11-2021 08:32
Hey tdc_hodgy,
Thanks for coming back and confirming it is a issue with your Username/Password not being accepted, are you able to sign into your online account with these details?
Regards
Paul.
on 16-11-2021 08:38
on 17-11-2021 08:45
Thanks for confirming 🙂
Are you able to sign in on a different device?
Alex_Rm