on 14-12-2021 18:11
Hi, I recently moved house and services were reconnected 29th November. Since then I've not been able to login to TV Go. I can access my Virginmedia without issue
on 15-12-2021 18:27
Hi susan_ball
Sorry to hear of the TV Go issues experienced since moving, we appreciate you taking the time to raise this via the forums.
Is this an issues across all devices? Do you get any error messages when trying to log into the service?
Rob
on 15-12-2021 18:31
It's all devices, tried phone, tablet and windows pc. Message as above
on 17-12-2021 08:33
Thank you for coming back to us Susan_ball.
It sounds like the M&T hasn't been completed properly.
I am going to pop you over a PM so that I can look further into that for you.
Kind regards,
Zak_M
