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Unable to log into virgin tv go

Jneillcrownhill
Joining in

on ‎06-05-2022 13:20

Trying to log into virgin tv go. It doesn't recognise email or password. When trying to recover either,it doesn't recognise anything. Tried calling virgin and just get automated calls and cannot actually talk to a human being. Any way I can actually discuss this with someone .

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎06-05-2022 15:27

Hi @Jneillcrownhill 

Can you log into My Virgin Media (at the top of the page)?

That uses the same credentials as TV GO.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Jneillcrownhill
Joining in
In response to newapollo

on ‎06-05-2022 16:33

No cannot log into there either - that also doesn't recognise the email account . Getting emails from virgin to that account though

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David_Bn
Forum Team
Forum Team
In response to Jneillcrownhill

on ‎08-05-2022 09:39

Good Morning @Jneillcrownhill, thanks for your post on our Community Forums, and a very warm welcome to you!

Can you confirm if you've ever been able to log into both the My Virgin Media account and TV Go service?

Kindest regards,

David_Bn

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