Unable to log into Virgin TV Go

[Tim_marshall]

Hi,

I am unable to log into Virgin Tv Go. I keep getting the following error message:

"Oops that hasn't worked. Sign in is currently not possible. Please check back soon"

This has been happening for two months now, I have called Virgin several times and just gone round in circles discussing what browser I am using, resetting my username and password, clearing my registered devices etc etc.

My Virgin Sky Sports login works as does my Virgin account, it's just the Virgin Tv Go (i.e the following link (and the app):

https://virgintvgo.virginmedia.com/en.html

Can anyone help?

Thanks,

Tim

[John_GS]

Hi Tim_marshall

Thanks for coming back to me. 

I'll message the colleague dealing with this and they'll be in touch soon.

Kind regards,