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Unable to access sky sports on my iPad or Mac

njewhu
On our wavelength

When I try and access sky sports through the virgin logon portal on sky I get and error “ oops there is a problem with your login and we can’t check your details at this  this time” .

My credentials are correct and sky works perfectly on my television. This has been ongoing for over a week 

 

please help

12 REPLIES 12

njewhu
On our wavelength

Hi I haven’t received a PM from you ?
 

 

Hi @njewhu

Thanks for coming back to me - sorry about that. I'll send you a PM now.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi njewhu

Thanks for joining me on PM. Just to update the thread, this has been sorted. It was sorted via an IT ticket needed to be raised and they sorted the back office issue out.

Tested and it is now working 🙂

If you do ever need anything going forward, please pop us a public post and we'll be happy to help 🙂

Best,

 

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill