on 12-12-2021 16:29
When I try and access sky sports through the virgin logon portal on sky I get and error “ oops there is a problem with your login and we can’t check your details at this this time” .
My credentials are correct and sky works perfectly on my television. This has been ongoing for over a week
please help
Answered! Go to Answer
on 18-12-2021 17:49
Hi I haven’t received a PM from you ?
on 19-12-2021 18:02
Hi @njewhu
Thanks for coming back to me - sorry about that. I'll send you a PM now.
Best,
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on 29-12-2021 13:46
Hi njewhu
Thanks for joining me on PM. Just to update the thread, this has been sorted. It was sorted via an IT ticket needed to be raised and they sorted the back office issue out.
Tested and it is now working 🙂
If you do ever need anything going forward, please pop us a public post and we'll be happy to help 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill