Unable to access sky sports on my iPad or Mac

[njewhu]

When I try and access sky sports through the virgin logon portal on sky I get and error “ oops there is a problem with your login and we can’t check your details at this  this time” .

My credentials are correct and sky works perfectly on my television. This has been ongoing for over a week 

please help

[Robert_P]

Hello njewhu,

Sorry to hear of the problems accessing Sky Sports on your Apple devices via the login portal, we appreciate you taking the time to raise this via the forums.

This may not be possible but do you have any other devices you could try to access this on at all? Have you previously been able to watch the content on these devices? When did the issue start?

Rob

[njewhu]

Hi Rob 

thanks for the response . Yes everything was working fine on these devices till a couple of weeks back with this content . I tried it on my phone as a new set up and that didn’t work either . Very strange. 

thanks

[Kath_F]

Hi njewhu, 

Thanks for coming back to us on this. 

Are you having the same issue when logging in to TV Go or My VM or does the log in work then?

Are you accessing the Sky Sports app through the TV Go app or are you opening the Sky Sports app directly? 

Finally, can you double check to ensure you are running the latest version of the Sky Sports app. 

Pop back and keep us posted 🙂

Thanks,

[njewhu]

Hi Kath

this is on an iMac and going to the sign in page for sky sports on the sky sports site where you are presented with the option to log in via virgin media uk and then you get sign in with My Virgin Media details. This is how I’ve always done it . Is there another way ? 

many thanks 

[Zoie_P]

Hi njewhu,

Thank you for your reply 🙂 

I am sorry to hear you are still having issues. Do you have a screenshot of your issue? With all personal details blocked out.

Thanks,

Zoie

[njewhu]

 

[newapollo]

Hi @njewhu 

Please can you try a different browser other than Safari and see if that works.

If the other browser works it may be due an issue between Safari and iCloud Private Relay and it may work in Safari if you turn off Private Relay.

/turn-on-off-icloud-private-relay-ios-15-iphone-ipad/ 

[njewhu]

Hello it’s not that I’ve tried other browsers . Surely this is a known issue ? 

thanks 

[John_GS]

Hi njewhu

Thanks for coming back to us. I shall send a PM now to assist further.

Best