on 07-02-2023 18:56
on 08-02-2023 17:44
Please help me with this issue
on 09-02-2023 17:55
Hi @Sheffield2023vi thanks for your post although we're sorry to hear of the concerns you've raised regarding watching recordings via TV Go.
Can you please confirm you are connected to your home WiFi Network, and your TV Box is too? Have you also followed the instructions given about allowing the app permission to discover devices on your network?
Many thanks
on 09-02-2023 18:06
Yes all connected to the home hub
on 10-02-2023 18:09
Thanks for your response
Does the issue continue after a full reboot of the box?
Regards
on 10-02-2023 18:10
Yes I’ve tried the on off
delete and reinstall
so not sure why it’s happening
on 12-02-2023 08:45
Thanks for the reply @Sheffield2023vi on the forums.
May I ask if the issue occurs on any other device that the TV Go app is downloaded on?
Let us know.
Kind regards,
Ilyas.
on 12-02-2023 08:53
Yes my iPhone 12pro and iPhone 11
on 13-02-2023 08:58
Thanks Sheffield2023vi,
Have you tried following the instructions advised in your screenshot?
Do you happen to have your home network split into two bands, e.g 2.4ghz and 5ghz?
Thank you
on 13-02-2023 10:39
How do I check