on 30-12-2021 17:30
I am trying to delete a device from my virgin go account, I have 3 registered and would like to remove some but on my mobile it says replace and then prompts me to like the password you require when purchasing an app, I have also tried on a laptop but when I go to registered devices it does not show them to even replace or remove, I would like to delete a device and can’t.... any help
on 02-01-2022 10:39
Hi @Goldie7990,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having a bit of trouble managing your devices for TV Go. Is this problem ongoing for you today? If so, are you accessing TV Go via the app or via a desktop browser?
Thanks,
on 03-01-2022 08:50
Hi
Its via the app
on 04-01-2022 09:02
Hi Goldie7990
Thanks for coming back to us. I shall send you a PM now to get the devices reset.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 04-01-2022 14:40
Hi Goldie7990
Thanks for joining me on PM.
Just to confirm, the devices were reset.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill