on 25-10-2021 21:09
on 25-10-2021 22:26
Hmm unable to login on various devices sounds like an account issue. Seems like they need to provision access for you somehow.
You should wait for someone from VM to pop in, could take a day or two, they'll be able to check your account.
on 25-10-2021 21:58
Where are you getting stuck?
Are you able to download the app from the app store and install it?
Are you able to open the app and log in with your primary Virgin Media credentials?
Have you tried on a different device? iPhone or Android?
on 25-10-2021 22:17
Tried different phones all android
Can't even login online on chrome or Edge
Just keeps saying try later
on 25-10-2021 22:26
Hmm unable to login on various devices sounds like an account issue. Seems like they need to provision access for you somehow.
You should wait for someone from VM to pop in, could take a day or two, they'll be able to check your account.
on 26-10-2021 12:56
on 27-10-2021 13:07
Hi Woodenbelly,
Thank you for your post 🙂
I am sorry to hear you are unable to log in to TV GO, I can see you posted about this a while back and we PM'd you where we are unable to help with this?
Do you have a screenshot of the error message?
Zoie
on 27-10-2021 13:17
on 28-10-2021 13:25
Hi woodenbelly
Sorry to hear this is still ongoing
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L