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Tvgo -2032 error

Murphyga62
Tuning in

on ‎18-01-2022 20:07

Internet seems OK. But trying to watch on tvgo gives 'not available -2032'

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newapollo
Very Insightful Person
Very Insightful Person

on ‎18-01-2022 23:20

Hi @Murphyga62 

What device are you using?

Any problems on other devices?

Is it a Chromecast by any chance as this is not officailly supported by VM.

If it's a Chromecast please try using a browser and going to 

https://virgintvgo.virginmedia.com/en.html  also try it with http:// instead of https://

Also make sure your browser is up to date, especially if it's Chrome as this has been known to cause problems on Chromebooks (There was an updated Chrome released last week)

You should also try other browsers.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Murphyga62
Tuning in

on ‎19-01-2022 07:00

Thanks for response. It was my android phone. Turned everything off and on and it solved it. As our American cousins say 'go figure'. 

Zach_R
Forum Team
Forum Team
In response to Murphyga62

on ‎20-01-2022 14:10

Hi @Murphyga62,

Thank you for your posts. I'm really sorry that you had some Virgin TV Go issues recently, but I'm glad to hear that you've now been able to address and resolve them.
 

If there's anything more that we can help you with, feel free to reach out to us here again on the community forums.

Thanks,
 


Zach - Forum Team
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