TvGo Sorry this is not available

[H1uams]

I keep getting the same error message. 

Sorry - this isn’t available Oops - the service isn’t available at the moment. Try again in a few minutes.

I've been trying for hours. The same failure on all IOS devices. Not used app for almost a year but version is up to date. Doesn’t  matter if using WiFi or mobile data.

Cannot even sign in. Checked account email and password are correct.

Any suggestions please

[Zak_M]

Good morning @Evans1996,

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your TVGO,  are you getting the same error message as the thread? 

Kind regards,

Zak_M

[illandiml]

Trying to sign in to Sky Sports app. Get the message “Oops” Can’t check your details just now try again later”

This has gone on for months. Have spent hours on online chat and phone calls and still no joy. So frustrating. Anyone have a similar experience or even better solved this problem. 

[FootyFanatic]

An IT Ticket with someone who will actually follow it up until the issue is resolved is what you need. 

[illandiml]

I was told last week by the person on the helpline that he was raising a ticket but I don’t know how to check if he did or not. I would have expected it to have been working by now, but it isn’t.

[benga1875]

not working tried 3 different browsers was fine last week nothing is working today 

[cronjam]

Don’t hold out mate.

Probably around 2 years now and still no fix.

Scaaaaaaam

[benga1875]

if only they would.. the absolute worst cs i have ever witnessed horrific 

[Serena_C]

Hi @benga1875

Please allow 5 working days to receive a response to an IT ticket. We will keep you updated.

I'm sorry you feel this way about our customer service, if you wish to raise a complaint about this please visit virg.in/comcop

Kind regards,

Serena

[benga1875]

fixed it myself and yes the cs support is unbelievable unless you get a uk based agent

[Evans1996]

Yes the same error message,

“Oops - the service isn’t available at the moment…”

it’s been well over a year!