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Tv go

Curtis_a
Joining in

Trying to sign in on tv go it's saying use a valid email, the email is my on my vigin account and works except on tv go.tried reinstalling several times to no avail. Can anyone help.

5 REPLIES 5

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Curtis_a,

Welcome, thanks for posting.

I am sorry for the issues with your TV Go.

I can see that the devices have been reset on our side, can you try logging in again for me?

Many thanks,

Hayley
Forum Team



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I'm still getting email not recognised, please help.

Hi Curtis,

Is it the same log in you are using for your online account, are you able to log in there with no issues?

Regards

Paul.

No issues logging into online account, using same to log into TV go and won't recognise my email..

Thanks for coming back to us @Curtis_a, can you try logging into the TV Go account, via a browser to see if this is successful for you?

Kindest regards,

David_Bn