Tv go app

[danskiatsix]

So I have the Virgin go app but when I open it,it says I need to upgrade my package but I have the ultimate oomph package so it should included.

[Kath_F]

Hi danskiatsix, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue getting the TV Go app to work. In order to help, can you please answer the following?:

• What channel is it that you're trying to access? 
• Have you used TV Go on this device previously? 
• Are you able to access the channel on your TV box?

Pop back and let us know so we can help further 🙂

Thanks,

[danskiatsix]

It’s any channel or even on demand on there,I have every channel on my tv box and I haven’t yet used the app I’ve only had the account 15 days… Thankyou for responding

[Zach_R]

Hi @danskiatsix,

Have you registered the device that you're trying to use yet? You can see how to do this here.

Thanks,
 

[danskiatsix]

I’m actually unsure of this I’ll try that when I get home and let you know how I get on Thankyou

[Hayley_S]

Hello @danskiatsix,

No problem 🙂 Please let us know how it goes.

Many thanks,

[danskiatsix]

It appears to work on most channels now thanks so much everyone