I am no longer able to log into the TV go app. I have deleted the app and reinstalled and tried over multiple devices. I can still access other Virginmedia apps and the website using my details so I know my password etc is right. The error message suggests I am trying to log in with a sub account but that is absolutely not the case. Having looked at other threads it appears yiu may have disabled people logging in with blue yonder accounts. If this is the case it would have been nice no know and to be told how to fix it. As I work away a lot of my usage is via the app and being without it is a real pain. I’d be grateful if you could let me know how to fix this.
Thanks for try to help but as I state in my post but as I state it is absolutely not the case that I am not using the primary account. As I also state I am able to log into all the other apps and through the website that need you to use the primary account so th