on 17-12-2020 19:58
Have a new Samsung A7 tablet using Android 10. When I try to watch anything on the TV go app it judders. My signal is strong. I have no issues with Netflix or Amazon. I have uninstalled and re installed but still judders. Any advice would be helpful
on 03-01-2021 15:47
Hi SkyBlues90,
Thanks for reaching out to us, as advised I have fed this back however I haven't heard anything back as yet, as soon as I do I will add a update.
Regards
Paul.
on 12-01-2021 14:06
Hey any feedback yet?
on 14-01-2021 20:53
Hi SkyBlues90,
Thank you for coming back to us, I am sorry I haven't been able to find any issues which may be causing this.
Regards
Paul.
on 14-01-2021 22:34
I'm struggling to determine your comment. Are you aware of the issue or can you not see any issues regarding this issue?
on 15-01-2021 13:15
Hi SkyBlues90,
Thanks for replying, I'll take you details and send it over to IT for you. Just to clarify this is a:
model: Samsung A7
OS: Android 10
What is the version of the app (this is at the bottom of the Settings window of the app):
Does the jutter happen on WIFI, mobile data or both?
Cheers,
Corey C
on 15-01-2021 15:02
Corey C
This isnt just SkyBlues90 with this issue. There are a number of us. I have (as have others) given details of the problem and the device a number of times but it goes quiet then another moderator asks exactly the same question.
If you take time to read this thread you'll find detailed information as to the issue and that guys who clearly have an understanding firmly believe it's an App issue and not the device as constantly stated by yourselves.
Please advise asap, this really has been dragging on now and it feels like it's being passed around with no attempt to resolve.
I assume you have an A7 that you're running the app on with no issues ?
on 15-01-2021 18:07
Judders with all wifi etc.
15-01-2021 22:10 - edited 15-01-2021 22:13
I've posted several times about this.
on 16-01-2021 08:34
Good morning
A ticket has been raised with IT, under reference F008741244
Kind regards,
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on 18-01-2021 01:38
What does the reference have to do with us? Can we check the progress somewhere?