on 17-12-2020 19:58
Have a new Samsung A7 tablet using Android 10. When I try to watch anything on the TV go app it judders. My signal is strong. I have no issues with Netflix or Amazon. I have uninstalled and re installed but still judders. Any advice would be helpful
on 17-12-2020 20:21
on 17-12-2020 20:40
Hi, yeah just downloaded and switched to airplane mode to watch. Still stutters
on 18-12-2020 10:30
Hi All,
We're sorry to hear that you're experiencing some issues with our TV Go app.
Thanks,
Community Moderation Team
on 18-12-2020 10:34
Hi, yes all channels & downloads.
As I say I have uninstalled and re installed. Ixhave no problems with other streaming services. I have sat with my tablet 2 foot away from my hub. No difference.
My device is a brand new A7 Samsung tablet running android 10
18-12-2020 11:19 - edited 18-12-2020 11:21
As a note, I have added TV Go to my galaxy s8 phone running Android 9. TV go works perfectly OK on there. Clearly would seem to be Android 10 the app doesn't like ?
on 19-12-2020 15:02
Following advice on a different thread I looked to see if the battery saving feature was turned on, It wasn't but when I enabled 'High performance battery mode' TV to Go became less jerky and was watchable for the first time
Might help you to pinpoint the issue and allow the Developers to fix the issue
on 19-12-2020 22:13
Thanks, where do I find that setting ?
on 20-12-2020 22:29
Unfortunately I don't have that setting on my machine.
on 24-12-2020 09:38
Hi BrettSwift,
Thanks for posting and sorry to hear you're having some issues using the TVGO app,
Can you please try turning off Adaptive Power saving, and let me know if this makes any difference?
Alex_Rm