Hello fmanresa,
Sorry to hear you're having problems logging into the TV Go service, we appreciate you taking the time to raise this via the forums.
I can see you have called and spoken to the technical team in regards to this, were they able to help get this resolved for you? If not, do you get any specific error messages? Is this the same across all devices?
The details needed to sign into TV Go are the same ones used to access your online account, are you able to use this to access your online account?
Rob
