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razikp2
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Message 11 of 26
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Re: Tv control error E=41 V=4

Joe_F

The OS is Android v5.1 (Lollipop).  Still not working.

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Message 12 of 26
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Re: Tv control error E=41 V=4

Hi NottsStar,

Are you at home when you are trying to stream your recorded shows?

If you aren't and are away from your home WiDi, this function isn't available. 

Thanks

Lindsey_C

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razikp2
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Message 13 of 26
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Re: Tv control error E=41 V=4

Yes at home, connected to wifi and not guest wifi either.  Turn off Guest to see if that resolved but it didn't.  The app needs updating as it works on other devices and not on Hudl 2.

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Message 14 of 26
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Re: Tv control error E=41 V=4

Thank you for confirming this for me razikp2. I would recommend giving our second line faults team a call on 150 / 0345 454 1111 option 1, option 2 then option 2, they will be more than happy to look into this further for you.    ^LC

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Flying_Kiwi
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Message 15 of 26
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Re: Tv control error E=41 V=4

Hi Lindsey_C,

This morning I got that error within TV Control when attempting to playback a prerecorded program that I'd downloaded to my tablet from my V6 box. Interestingly, the tablet was entirely offline at the time and a further attempt to play the program got it working again. Clearly TV Control is 'fragile' at best when it comes to downloaded or streamed programs from the V6 box.

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Message 16 of 26
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Re: Tv control error E=41 V=4

Apologies Flying_Kiwi. I'll feed this back to the app team for further investigation. In the meantime I would also recommend logging any concerns with Support on 151/ 0345 454 1111 - options 1,2,2 for TV faults.

 

Tom_F 

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Flying_Kiwi
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Message 17 of 26
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Re: Tv control error E=41 V=4


@Tom_F wrote:

I would also recommend logging any concerns with Support on 151/ 0345 454 1111 - options 1,2,2 for TV faults.

 

Tom_F 


Thanks Tom_F. TV faults previously advised me that its Broadband faults that deal with the TV Control and TV Go apps (presumably as they tend to be the computer boffins). I was told the TV Support line was only for support of Virgin provided TV boxes eg the V6 and TiVo boxes - has this changed?

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Message 18 of 26
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Re: Tv control error E=41 V=4

That would make more sense. I may be mistaken but I'm quite sure either department could log this - if it becomes apparent there's a wider issue it would go to another team for further investigation anyway. I'll seek further clarification to be sure. 

 

Tom_F

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razikp2
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Message 19 of 26
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Re: Tv control error E=41 V=4

I got the same response, it's an app issue and not a TV fault that that second line support deal with

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Message 20 of 26
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Re: Tv control error E=41 V=4

Were the team able to get this logged for you razikp2 

 

If not, are you still experiencing the issue?

 

Thanks, 

 

 

Nat
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