Thank you for confirming this for me razikp2. I would recommend giving our second line faults team a call on 150 / 0345 454 1111 option 1, option 2 then option 2, they will be more than happy to look into this further for you. ^LC
This morning I got that error within TV Control when attempting to playback a prerecorded program that I'd downloaded to my tablet from my V6 box. Interestingly, the tablet was entirely offline at the time and a further attempt to play the program got it working again. Clearly TV Control is 'fragile' at best when it comes to downloaded or streamed programs from the V6 box.
Apologies Flying_Kiwi. I'll feed this back to the app team for further investigation. In the meantime I would also recommend logging any concerns with Support on 151/ 0345 454 1111 - options 1,2,2 for TV faults.
I would also recommend logging any concerns with Support on 151/ 0345 454 1111 - options 1,2,2 for TV faults.
Thanks Tom_F. TV faults previously advised me that its Broadband faults that deal with the TV Control and TV Go apps (presumably as they tend to be the computer boffins). I was told the TV Support line was only for support of Virgin provided TV boxes eg the V6 and TiVo boxes - has this changed?
That would make more sense. I may be mistaken but I'm quite sure either department could log this - if it becomes apparent there's a wider issue it would go to another team for further investigation anyway. I'll seek further clarification to be sure.