The connection between my TV Control app and my 2 V6 boxes has been lost. I get “the app is having trouble communicating with your virgin tv box” and have been getting this message for 4 days now. It happens whether I am using the app on my iPhone or on my iPad.
The same thing happened about a month ago but the connection returned the next day. This time seems more permanent.
I have spent the last few months living away from home looking looking after my parents. Given the COVID situation where I normally live (London) it is not an option to return to my apartment and fix the problem. I do know my boxes are still online (the connection checker on myvirginmedia tells me this).
I am told that a Virgin media rep can reboot my V6 boxes remotely and I suspect that this is what I need. Can I therefore ask that a VM rep contacts me directly to help me do this.