I have no sound on everything except Sky Movies and Sport
The player, has an X against the sound icon, and although I can move the sound level up to the top bar, the X remains and I get no sound
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Welcome to the Community!
Really sorry to hear you're having trouble with TV Anywhere.
What device are you currently running the app on (Make/model)? What operating system do you have on the device? Have you tried uninstalling/ reinstalling the app?
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Have an hp laptop running ie, windows 10
All the sky progs work, on the sky site, but I get no sound on the Virgin player.
I have the latest flash player etc. Just no sound
In the player frame, against the sound icon, there is an 'x', I'm presuming that has something to do with it ?
Thanks for the details.
It's a bit of an unusual one!
When you hover over the sound icon at the bottom of the player window, do you see a number between 0 - 10?
x means mute - that is a standard convention
so at some level - app, device... you have toggled mute ON, perhaps within some media player app that the TVA browser process is using ?
have you tried clicking directly on the loudspeaker icon ?
back off & try other music and video files on the PC to get audio working properly, then return to TVA.
e.g. try going to you tube within the same browser as you are using for TVA, can you hear youtube ?
go to adobe site & try oem test videos for flash...
Many thanks for your reply.
Yes, YouTube works fine, and I have tried clicking on the X, but to no avail.
Have no idea where this came from, one day it was fine, the other it was like this
Yes, I can move the sound level up to max, but the x, which I presume is the problem, still remains throughout any process
You tube, Facebook videos, and the Sky player all work fine, just the player for Virginanywhere
I have also tried resetting all sound on tools, but nothing seems to help
you have somehow muted the only flash player which as I recall can be done and does tend to them persist
it you can't find anyway to reverse it, like clicking on the flash player volume control. then uninstall - re-install flash should fix it.
as ever Google is your friend
lets try unmute flash player...
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Hk, Sorry, but I'm not that good at the inner workings of the laptop.
It says to unmute it, sc.volume=1 ?
Exactly what keys do I need to press ?
Sorry for asking like lol
it may not be a simple as pressing keys: if you don't want to study all the google answers, your best bet would be go to control panel, then programs and features, then uninstall flash player
then re install flash player ( google install flash player )
tou cannot uninstall tv anywhere because it is not a program
all you can do is go to the browser that you play it in and delete history, delete cache, and see if that fixes it.
or download and install the free program ccleaner and tell that to clean the browser for you.