Too many devices registered on Virgin TV Go

[Curtleybwl]

Every time I go through to Sky Sports to watch it tells me that I've got too many devices registered. I've tried every which way to remove/mange devices using the community forum but not able to do it. I'm freaking out. Please could someone tell me how to get shot of all devices registered on my account. Thanks everyone. Greg 

[John_GS · Accepted solution]

Hi @Curtleybwl

Thanks for posting and welcome to the community. 

Please click this link - https://virgintvgo.virginmedia.com/en/settings/device-management.html - sign in to it and then go to 'device management'. Then on that section 'manage my SKY devices'

Best,

[Curtleybwl]

Thanks John, I must have done this a hundred times. It takes me to my device list with no option to replace or delete the device. The right hand side is 'greyed' out and there's no option for Sky anywhere. This has been my only real issue with Virgin since installation. Any more suggestions please?

[Travis_M]

Hi @Curtleybwl

Thanks for your reply

I am going to drop you a private message now to collect some more details, please keep an eye on your inbox.

Regards