Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TVgo website won't load

Pete9901
Tuning in

‎05-12-2021 14:52 - edited ‎05-12-2021 14:54

Hi,

Not sure if this is the right forum to post this in, so feel free to move Mods...

I used to be able to access the Virgin TV guide on the TV go web page (https://virgintvgo.virginmedia.com/en/tv/tv-guide.html)

However, I now get the following message:

Screenshot 2021-12-05 14.45.07.png

I'm using a Chromebook with the latest version of Chrome - Version 94.0.4606.124 (64-bit), so unfortunately I can't use another browser - this is a bit of a pain, as I find it really useful to see what's on using the guide.

Any idea if there's a workaround for this?

Thanks!

 

0 Kudos
9 REPLIES 9

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-12-2021 15:10

Hi @Pete9901 

Try changing the https:// to  http://

http://virgintvgo.virginmedia.com/en/tv/tv-guide.html 

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Pete9901
Tuning in
In response to newapollo

on ‎05-12-2021 15:18

Hi Dave, thanks for the speedy reply!

Unfortunately it comes up with the same message, not sure if Chrome is actually opening the page as http rather than https as when I click on the address bar it shows https...

0 Kudos

Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to Pete9901

on ‎06-12-2021 15:25

Hello @Pete9901,

Welcome back! Thanks for posting.

I am sorry to see that you are having TV go issues.

What happens when you try to use it on a different device? Or a different browser?

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
0 Kudos

Pete9901
Tuning in
In response to Hayley_S

on ‎06-12-2021 21:43

Hi Hayley,

The website works on my Moto G6 running Android 9 and Chrome 96.0.4664.45 - as I said, it used to work on my Chromebook up until maybe 2-3 weeks ago, so I take it that something has changed with the website?

Pete

0 Kudos

Akua_A
Forum Team
Forum Team
In response to Pete9901

on ‎08-12-2021 08:41

Thank you for letting me know @Pete9901.

Have you tried clearing cookies and cache in your browser to see if the issue persists? 

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos

Pete9901
Tuning in
In response to Akua_A

on ‎08-12-2021 11:42

Thank you for the suggestion Akua, unfortunately clearing cookies/cache doesn't help - I wonder if anyone knows if something on the website has been updated causing this problem?

0 Kudos

Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to Pete9901

on ‎09-12-2021 11:47

Hello @Pete9901,

So it is only the Chromebook that it is not working on? Are you trying to use the app or the website URL on your laptop? 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
0 Kudos

Pete9901
Tuning in
In response to Hayley_S

on ‎18-12-2021 14:27

Thanks for all the suggestions - got an update for my Chromebook last night (now Version 96.0.4664.111) and now all good 😀- still don't know why the website was working for me, then stopped working?

Mods, feel free to lock

Pete

0 Kudos

Corey_C
Moderator
Moderator
In response to Pete9901

on ‎19-12-2021 16:17

Thanks for your pos and update, Pete9901,

 

Glad to hear the update got things working again.

 

Cheers,

Corey C

0 Kudos
Top