TVGo app

[Helen2021]

Since upgrading to TV360 this week I am unable to access the TVGo app on my iPad. Get the same error message as loads of other people on here. Been on the phone for hours and on watsapp chats and no nearer to resolving . HELP!! 

[patrickKX2]

Thank you Helen…an my issues began when I upgraded to the 360 too…I await a fix…

[Paul_DN]

Hi patrickKX2,

Thank you for coming back to me, which IOS version is on your iPad?

Regards

Paul.

[patrickKX2]

Hi Paul, The latest version which is 15.2

[Helen2021]

We had the last eat IOS. It’s not a problems with the ipad…. We went through all that with IT. It let my son sign into his account ok on it. It’s a problem with the account … they need to reset the account but unfortunately you have to go through a very long winded and persistent chain of phone calls etc if you ever want it sorted. I wasn’t giving up but think alot of people do 

good luck 

[patrickKX2]

Hi Helen, I truly appreciate your comments and thoughts…I will reconsider my way forward on this issue…most kindly, Patrick 

[Zak_M]

Thank you for coming back to us with that information @patrickKX2. 

Do you already have an IT ticket raised regarding this? If so please could you provide this to us? 

Kind regards,

Zak_M

[patrickKX2]

Hi Zak,  When I spoke to customer services…I was made aware that there is no support for the TVGo app…I was encouraged to react with the community Forum…so no I do not have a IT ticket.  Kindly, Patrick 

[Helen2021]

Hi IT support helped us so persist with them. They raised several tickets for us where it was escalated several times 

[patrickKX2]

Thank you Helen…your have inspired me to persist…

[Zak_M]

Thank you for coming back to us @patrickKX2. 

I can raise it. I will need to pop you over a PM so that I can get some account information

Kind regards,

Zak_M