on 18-09-2021 09:03
Hi
I am no longer able to access my TVGO this was working perfectly I have been trying off and on for the past 2 weeks but still NG.
noticed other boards had the same issue just wondering if this had finally been resolved and what to do as i have un installed and reinstalled the app and confirmed my iOS (14.6)
I can login to my account successfully so I know my details are correct.
error: oops this service isn’t available at the moment. Please try again in a few minutes.
can someone please message to to resolve from VM
thanks
Answered! Go to Answer
on 22-09-2021 20:35
It can take up to 5 working days for IT tickets to be investigated full and resolved P4UL420, they will be working on tis as soon as there is an update the team will let you know.
Rob
on 22-09-2021 21:09
Thanks Rob
they called me Monday and said they would call back in 20 minutes, 2 days later still no call back. Customer service is shocking, service used to be pretty good but definitely lacking now.
on 24-09-2021 08:22
Hi P4UL420
Can you update your iOS to 14.8 for me, to see if updated phone software fixes this?
Best,
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on 24-09-2021 09:38
Hi John
I have completed the iOS update and tried again still the same.
I have also tried the TVGO link sent by VM via my laptop and get the exact same message.
regards Paul
on 25-09-2021 11:48
Hello @P4UL420,
Does the TV go app work on any other device? Like an android?
The laptop app does not work anymore as far as I am aware, Have you tried it on a tablet?
Please let me know.
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on 25-09-2021 12:27
Hi Hayley
i have tried a tablet, another iPhone and the weblink supplied by virgin media on a laptop all come back with the same message.
on 26-09-2021 15:45
So sorry to hear this @P4UL420, I appreciate this must be frustrating and we apologise for any inconvenience caused.
I'm going to send you a PM for more details so we can look into things for you.
Please look out for a notification in the purple envelope located in the top right hand corner of your screen.
Thanks,
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on 26-09-2021 18:14
Hi
thank you I have just messaged you
regards Paul