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TVGO 360 - not on Home Network

Robg21
Tuning in

As a new customer I had the 360 box installed a few days ago. The TVGO app on my iphone and iPAD over my home WiFi will not play recorded programmes. I get an error message saying the device is not on the home network. Despite this apparent error I can:

1. initiate and delete recordings

2. Use the remote control function to control the box (including playing recorded programmes though the TV)

So why can't I play recorded programmes on my iPad & iPhone? 

And also, apart from playing recorded programmes, can I do all of the above over 4G? i.e. definitely not on my home network.

1 ACCEPTED SOLUTION

Accepted Solutions

Ernie_C
Very Insightful Person
Very Insightful Person

Have you checked that the Virgin TV Go app is correctly set up in the iOS settings - enabled in the Privacy/Local Network settings?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

5 REPLIES 5

Ernie_C
Very Insightful Person
Very Insightful Person

Have you checked that the Virgin TV Go app is correctly set up in the iOS settings - enabled in the Privacy/Local Network settings?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thank you, I can now play back recordings. I hadn't realised there was such a setting in the app.

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Glad to hear @Ernie_C has helped resolve this. Top work 🙂 

 

Cheers. 

Gazbo555
Joining in

It seems there's a solution for iPhone and iPads but I'm having this problem on Android devices. Anyone know of a solution? 

My tv360 is connected to my Hub using ethernet but wi-fi connections on the same network tell me I'm not on my home network? 😭

Hi Gazbo555,

 

Thanks for posting and sorry to hear you've also had some issues using the app.

 

This does look to be something we're currently investigating. So I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm