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tappajabba
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Message 11 of 22
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Re: TV to go on PC registers device twice

I am having the same problem and I only have this 1 pc?
how can I reset and save this one pc ?
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DaveG66
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Message 12 of 22
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Re: TV to go on PC registers device twice


@tappajabba wrote:
I am having the same problem and I only have this 1 pc?
how can I reset and save this one pc ?


Mod has to reset it ... Its a massive pain seems to do it all the time, usually just before the footy or the racing 

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tappajabba
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Message 13 of 22
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Re: TV to go on PC registers device twice

watching the rugby was the main reason for ditching Sky to go Virgin, might be going back if this keeps up.
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Forum Team
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Message 14 of 22
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Re: TV to go on PC registers device twice

Hi DaveG66,

Very sorry to hear you are having this issue again. I need a few details from you so we can look into this further for you. 

I will PM you with the details I need, if you can reply to that message I will be more than happy to help.

Thanks

Lindsey_C

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Brewer14
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Message 15 of 22
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Re: TV to go on PC registers device twice

Hi there I wonder if someone can help with the same problem with my TV go app.

For some reason the app had registered the same device twice (tablet) we haven't changed anything. I waited until Feb 2nd then re registed my phone app, now the tablet app doesn't work although it did before, it just says wait to register again March 1st, so annoying please help reset the devices.

Thanks.

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DaveG66
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Message 16 of 22
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Re: TV to go on PC registers device twice

Thanks Lindsey, DM sent 

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Brewer14
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Message 17 of 22
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Re: TV to go on PC registers device twice


@Brewer14 wrote:

Hi there I wonder if someone can help with the same problem with my TV go app.

For some reason the app had registered the same device twice (tablet) we haven't changed anything. I waited until Feb 2nd then re registed my phone app, now the tablet app doesn't work although it did before, it just says wait to register again March 1st, so annoying please help reset the devices.

Thanks.


Now solved, I had to ring up VM help line to resolve my problem. App was re installed (twice) and after two phone calls and the registered devices reset we are up and running, phew! it took a while though.

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Forum Team (Retired) John_GS
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Message 18 of 22
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Re: TV to go on PC registers device twice

Apologies again Brewer14, but glad all resolved. 

 

Is there anything further we can assist with?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Brewer14
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Message 19 of 22
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Re: TV to go on PC registers device twice

No it's all working fine now, unless it decides to not let us play againSmiley Very Happy I don't why these things decide to reset or screw themselves up.

Many thanks.

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Forum Team (Retired) John_GS
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Message 20 of 22
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Re: TV to go on PC registers device twice

If you do ever need us please drop us a line Smiley Happy

 

Kind regards,

 

John

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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