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DaveG66
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TV to go on PC registers device twice

Evening I'm having a few issues with watching TV live on the VM TV website on my PC, it keeps telling me that I've reached the maximum number of devices but when I check the device list both devices shown are the 1 PC which I'm using. Not sure if it helps but I'm using Windows 10 and Google Chrome. Any help would be great thanks 

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Message 2 of 22
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Re: TV to go on PC registers device twice

Hi DaveG66,

Welcome to the community and thanks for posting.

I am sorry to hear that you're having trouble with this.  Is the issue still present today?  If so give me a shout and I can help further.

Collette.


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DaveG66
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Message 3 of 22
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Re: TV to go on PC registers device twice

Hi Collette,

Thanks for your reply , still appears to be the same am afraid 

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Forum Team (Retired) Rose_B
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Re: TV to go on PC registers device twice

Hi DaveG66,

Thanks for getting back to us.

I'd like to take a look into this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon

Rose
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DaveG66
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Re: TV to go on PC registers device twice

Hi Rose,

Thank you for your message that seems to have sorted it out..

Thank again for the help 

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Forum Team (Retired) Kath_F
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Message 6 of 22
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Re: TV to go on PC registers device twice

Hi DaveG66, 

Thanks for coming back and updating us to let us know things are resolved for you. 

If you have any further issues, pop back and let us know.

Take care,

Kath_F
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KT01
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Message 7 of 22
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Re: TV to go on PC registers device twice

Hope i'm doing this right, but i'm having the same issue, hope you can help me

 

Thanks Karen

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Forum Team (Retired) Kath_F
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Message 8 of 22
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Re: TV to go on PC registers device twice

Hi KT01, 

Thanks for your post and apologies to hear you're having an issue with this. 

The best thing for me to do is reset the devices for you. 

I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
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Forum Team (Retired) Kath_F
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Message 9 of 22
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Re: TV to go on PC registers device twice

Perfect - Thanks for coming back to me via private message Karen Smiley Happy

I have gone in today and reset the devices for you. 

Have another go and let me know how things go. 

Thanks,

Kath_F
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DaveG66
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Message 10 of 22
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Re: TV to go on PC registers device twice

Not sure if it worth starting a new thread but this still keeps happening any chance the devices can be reset again please

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