TV go suddenly demanding package upgrade

[Supervallo]

out of nowhere I’m being asked to upgrade my package. Any idea why? Absolutely nothing has changed - package the same, iPad and iPhone the same etc. Just have this message when last week everything worked fine. Help!!

[Zach_R]

Hi @Supervallo,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're facing some issues using Virgin TV Go. Are these ongoing today? If so, what TV package are you subscribed to? Is this message only appearing on certain channels/content, or on whatever you try to watch?

Thanks,
 

[Supervallo]

Hi Zach - it appears to have righted itself now. Weird! Just a glitch I guess..... I hope!!

[Steven_L]

Thanks for letting us know that this has been resolved now @Supervallo but please do let us know if you have any further issues. ^SL