Virgin Media Community

[jonboy1931]

Hi,I've. just downloaded the TVs anywhere app,when trying to use it I get a message saying my  TiVo box is not connected to my home network,I would like to connect by Wifi but don't know how,do I need any extra bits.

[BenMcr · Accepted solution]

Just to check that you mean TV Control? TV Anywhere was replaced by two separate apps last month.

When do you get the message in the app? What are you trying to do?

[jonboy1931 · Accepted solution]

Hi, I was just getting familiar with it, I think I was in TV, and I clicked two symbols in the top right hand corner,it then came up with not connected to home network.

[BenMcr]

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jonboy1931 wrote:

Hi, I was just getting familiar with it, I think I was in TV, and I clicked two symbols in the top right hand corner,it then came up with not connected to home network.

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It sounds like that's the remote control function. That requires you to be on your home network, and the TiVo or V6 box you want to control using the app to also be connected to the same home network  - V6 boxes will already be connected to work, but TiVo boxes need to specifically be connected.

See this for more details https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

[Ernie_C]

Can you confirm that the icons you clicked had an explanation mark over them?

This means you can’t perform those functions because you need your TiVo connected to your Superhub to achieve that.

If you wish to use these functions, you will have to connect your TiVo to your Superhub using either a direct Ethernet cable or powerline adapters.

[jonboy1931]

Hi,Ernie,do you mean I can do most things,like record and watch live TV without being connected to the Wifi.

[BenMcr]

Setting recordings using TV Control can be done over mobile data.

To watch Live TV and On Demand you need the Virgin TV Go app - which allows for streaming over mobile data

[jonboy1931]

Ok, Ben, Thanks.