on 25-11-2021 21:41
Help! Why do I get this error when I try to watch anything on any of my devices? Using iPhone or iPad same issue. Can’t watch anything on Go app
on 27-11-2021 09:20
Thanks for you post on our Community Forums @mrjrwood1, and a very warm welcome to you!
Sorry to hear of the issues with TV Go on the Apple devices, are you able to test this on Android or via a web browser at all?
Kindest regards,
David_Bn
on 27-11-2021 09:23
Yep. Works fine on web browser on same iOS device where app does not work. Tried three different iOS devices and happens the same on each. Very strange and very annoying! Deleted app, hard reset each device but same thing. Can login to app fine but just can’t play any content other than live stream
on 28-11-2021 09:48
Thanks for letting us know mrjrwood1. Just to confirm are all devices and the app up to date with the latest software version?
Also, do you have any security/vpn apps/services running that could be causing trouble with the app?
Tom
on 28-11-2021 09:57
Hi. Everything is up to date, app and OS. Tried across mine and my wife’s devices. Same issue. Any help here really appreciated as it’s annoying and the web app interface isn’t great
on 29-11-2021 10:01
Good morning @mrjrwood1
Welcome back to the forums and thank you for taking the time to post.
I am sorry to hear that you are having some issues with your TVGO.
Are you getting any error messages when trying to watch it? If so could you let me know what they are?
Kind regards,
Zak_M
on 29-11-2021 10:05
just this message everytime I try to play something. “Sorry not available” but on every bit of content. Works fine through web browser
on 30-11-2021 10:33
Thanks for your post @mrjrwood1, sorry to hear you're not able to view the content via the applications on iOS devices.
Check out the purple envelope in the top right hand corner for a private message from me
Kindest regards,
David_Bn