TV Go not working on windows laptop

[sas1]

I have been using Chrome as a browser

I cleared the cache, added Virgin TV go to allow cookies and pop-ups but still getting the message still cannot play at the moment.

Also due to their issues on changing the allowed devices then there are only 3 attempts a month!

[Zak_M]

Good morning @sas1 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your TVGO.

You are able to register up to 5 devise a month via your account. 

Are you having issues with all of your registered devices? are you getting the same error message? 

Kind regards,

Zak_M

[sas1]

No, TV Go works fine on my Apple iPhone or a windows 10 desktop.

[Zak_M]

Thank you for coming back to me. 

I see, are you able to try an alternative browser on your laptop and see if you still get the error message. 

Kind regards,

Zak_M

[sas1]

Yes tried yesterday with Edge and got the same issues on the laptop

[Zak_M]

Thank you for checking that for me. 

Can you provide me with a screenshot so I can raise this with our IT team. 

Kind regards,

Zak_M

[sas1]

See screen shot above

[Zak_M]

Thank you for that 

and just 1 last question, have you been able to try it on another network?  (E.G a work connection) 

Kind regards,

Zak_M

[sas1]

Yes, I tried this at the weekend on a different network and had the same issue

[Zak_M]

Thank you for confirming that.

I know I said it last time but this is the last one, are you having the issues on all channel's?  

Kind regards,

Zak_M