TV Go not working on Mac

[Sam99W]

Hi,

My TV Go service has recently stopped working on my Mac and I am unable to fix it based on the advice given to other similar questions on this forum. Please see below for a summary of my issue and fixes I've already tried:

• Accessing TV Go through chrome on a Mac running MacOS Mojave 10.14.3
• No live channels working (error message "Sorry this video cannot be played at this time") but boxsets etc. are working
• Live channels and boxsets etc. working on iPhone app using same account
• Have tried the following solutions:
  • restarted laptop
  • restarted browser
  • cleared browser data
  • tried other browsers
  • logged out and in again
  • tried incognito mode

Please can you suggest how else I can fix this.

[Zach_R]

Hi @Sam99W,

I'm so sorry to hear that this issue is ongoing for you. Can you confirm what model of Mac you're using which is presenting this issue for you? Can you also confirm what version of macOS you're using and what version of Chrome you're using?

Thanks,
 

[Sam99W]

I am using a 2014 MacBook Air running MacOS Mojave 10.14.3 and Chrome 107.0.5304.87 (Official Build) (x86_64)

[Ryan_N]

Are you running a VPN on your laptop by any chance? 

Cheers, 

Ryan.