Menu
Reply
  • 1
  • 0
  • 1
mrsafraser
Joining in
1,027 Views
Message 1 of 15
Flag for a moderator

TV Go - need to upgrade?

I can log in to the TV Go app but it is telling me I need to upgrade my tv package to watch anything.  I am on full house so not sure what to do.  I can’t seem to get through on the phone to resolve this.  Any help greatly appreciated 

  • 381
  • 20
  • 80
Flying_Kiwi
Fibre optic
1,004 Views
Message 2 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

What is your setup and what device are you attempting to watch the TV Go stream on? This is a commonly reported bug here and clearly indicates a problem on VMs side as there's no way you could upgrade, even if you wanted to.

0 Kudos
Reply
  • 11.49K
  • 502
  • 749
Forum Team (Retired) Josh_RW
Forum Team (Retired)
964 Views
Message 3 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

Hi mrsafraser,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with TV Go.

 

I've tried to locate your details to check this for you but I can't seem to find an active account. Do you currently have an account with Virgin Media?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 21
  • 1
  • 2
machiberg
On our wavelength
953 Views
Message 4 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

Exact same problem. Were on the full house package and tonight the on demand service says I need to upgrade to watch the shows. It' frustrating at times with the amount we pay for virgin and the often poor performance of the services 

  • 3.12K
  • 116
  • 156
Forum Team (Retired) Louise_F
Forum Team (Retired)
904 Views
Message 5 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

Hey machiberg

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your service. Can you confirm if you are having issue with the On Demand through the set top box or through the TV GO app?

 

Hope to hear from you soon 

 

Louise

 

 


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

0 Kudos
Reply
  • 21
  • 1
  • 2
machiberg
On our wavelength
903 Views
Message 6 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

It' through the app on my Samsung galaxy s8

0 Kudos
Reply
  • 3.12K
  • 116
  • 156
Forum Team (Retired) Louise_F
Forum Team (Retired)
896 Views
Message 7 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

Hi machiberg

 

Thank you for your quick reply.

 

Have you registered the device on the network? Do you have another device you would be able to check and see if it is working with?

 

Hope to hear from you soon

 

Louise

 


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

0 Kudos
Reply
  • 21
  • 1
  • 2
machiberg
On our wavelength
891 Views
Message 8 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

Hi. I've ried both and had the same problem. I will try and re install the app and see if that helps

 

0 Kudos
Reply
  • 3.12K
  • 116
  • 156
Forum Team (Retired) Louise_F
Forum Team (Retired)
886 Views
Message 9 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

Hi machiberg

 

Thank you for this update, Let me know what happens with the reinstall.

 

when you log on through your phone what actions are you doing and at what point do you get this message?  

 

Speak soon

 

Louise


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

0 Kudos
Reply
  • 21
  • 1
  • 2
machiberg
On our wavelength
882 Views
Message 10 of 15
Flag for a moderator

Re: TV Go - need to upgrade?

It looks like this has fixed the problem! But for reference I was signing in. Going to on demand and there was a white banner telling me that I needed to upgrade over the box set header once selected. 

0 Kudos
Reply