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Forum Team (Retired) Louise_F
Forum Team (Retired)
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Message 11 of 15
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Re: TV Go - need to upgrade?

Hi machiberg

 

Thank you for this information. I'm happy to hear this is all working as it should for you now.

 

Always happy to help when needed. Take care.

 

Louise


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

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danmedia1
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Message 12 of 15
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Re: TV Go - need to upgrade?

Hi,

Same issue here.

I've watch episode 1 of Project Blue Book, episode 2 it tells me I need the full house package.

It only gives the option to download, not play,

I navigated from the homepage and searched for the program, it takes you to episode one and then you scroll down and select episode 2.

Please resolve at the earliest opportunity.

Many thanks

 

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danmedia1
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Message 13 of 15
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Re: TV Go - need to upgrade?

Dear Sirs,

Can you look at my issue please?

Kind regards

Daniel Botting

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Flying_Kiwi
Fibre optic
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Message 14 of 15
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Re: TV Go - need to upgrade?

As VMs Community Staff aren't always quick to respond here, I suggest you bite the bullet and phone them about this matter danmedia1. Good luck.

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Forum Team (Retired) Shay_S
Forum Team (Retired)
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Message 15 of 15
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Re: TV Go - need to upgrade?

Hi, Danmedia1.

 

Thanks for your post and welcome in our community.

 

I'm sorry to hear you're having trouble watching this series. I just to need to make sure if you're experiencing issue with watching on your TV box or with you Virgin TV Go app?

 

If you're having issues watching this with your TV box, Please check first if there's any issue listed in our service status page by clicking here? Have you tried rebooting the box to see if it helps? Just let us know.

 

If you're having issue with your Virgin TV Go app, you may try the following:
1. Please try to sign out and sign back in using the app.
2. Try to delete and reinstall the app
3. You can check it using a different device to see if it works there.

 

If problem persists, just let know so we can further check your account if needed and identify any issues there maybe.

 

Please keep us posted for any updates.

 

 

^Shay_S

 

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