04-06-2021 12:33 - edited 04-06-2021 12:47
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each session.
If you do clear your cache and cookies then the next time you use TV Go it will present as a new device. Clearing cache and cookies is recommended from time to tiime, but since you can only make 3 changes per month then doing so with each session will result in multiple registrations and the possibility of using all of your permitted changes.
If you're still seeing duplicate registrations with Google Chrome, but aren't clearing cache/cookies or using incognito mode, then please respond with the following so our team can investigate:
If you're not affected by this issue but still need a device reset, please create a new post and we'll be in touch.
on 12-03-2022 14:44
Thanks Roomster will have a go.
on 12-03-2022 14:58
Just had a thought, it is difficult to install SILK browser on a Windows 10 desktop.
Will hope that Virgin find a solution because there are a lot of people who use Google Chrome, coupled with the fact that it used to work OK before.
Kind Regards.
on 12-03-2022 15:25
Sorry spressy, brain fade I think. I meant to say Microsoft edge.
I opened up VirginTV go and put it on my favourites.
on 12-03-2022 16:24
Will give that a try, thanks again.
on 13-03-2022 16:34
on 13-03-2022 18:18
Steven_L, It sort of is more a work around to than the issue being solved. Having had no replies to my original plea for a reset and and advice and having no replies I waited for the required time for an automatic reset and tried using MS Edge. It has certainly worked for me. 🙂
on 14-03-2022 08:50
Dear Steven-L,
I have tried using Bing and still get the same message that I have exceeded my changes till next month. I noticed that my desktop PC was listed twice before and when I changed to my "NEW" pc the two entries still remained the same and did not change. I think that as Roomster said, it is poor that the system worked before on Google and suddenly stopped working. Is it a Google update or an update from your end. There will be a lot of disgruntled customers who are paying top dollar who use Google Chrome (doesn't everyone?). I assume there are people on the case and hope a resolution will appear soon.
Kind Regards spressy
on 15-03-2022 09:01
Thanks for coming back to us @spressy, I would be happy to take a further look into this for you, to see if there is anything that I can do on our system to get this resolved but would need to send a few details over via private message, please look out for my message and we can get started.
Regards,
Steven_L
on 15-03-2022 14:56
Thanks for confirming that @spressy, I have now reset your TV go app, please can you now try to login and setup your devices again.
Please let me know if you have any further issues.
Regards,
Steven_L
on 15-03-2022 15:15
Dear Steven-L,
Thanks for resetting my TV Go. All seems fine now, I couldn't access Sky sports from the app but have seen that there has been an outstanding fault
for that in my area. (Still to be resolved)
I tried turning off my PC (Desktop) which was the troublesome computer and on switch on again, I am not experiencing the register the device screen!
Thanks Again Kind Regards Spressy.