TV Go device registration - Google Chrome

[Muddy2002]

Hi

Im having issues with Virgin tv go on my chrome browser. I have reached the maximum devices allowed but i have only been using my PC? Can you please reset this?

Thanks

[muddym1010]

For some reason I cannot access my account so i had to create a new one.

Can someone please assist me with device reset please?

Thanks in advance

[Zak_M]

Good afternoon @Muddy2002. 

Welcome to the forums and thank you for taking the time to reach out to us. 

I am sorry to hear that you have had some issues with your TVGO. 

When you watch the TVGO is this always via the same browser? This some times can cause the device to register it as a new device.

Kind regards,

Zak_M

[muddym1010]

Yes it's the same browser. 

If you need to pm me can you mail me on this username? 

[Zach_R]

Hi @muddym1010,

Can you checked your device management to ensure that the device you're trying to use is definitely listed there?: https://virgintvgo.virginmedia.com/en/settings/device-management.html

Thanks,