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McGurk
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Message 31 of 40
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Re: TV Go and Sky Sports Problems

I tried to send 2 photos but I had to reduce something to be able to post it I dont know how to to that.

I upgraded to the new update still the same revolving circle in side the blue square .

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Forum Team
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Message 32 of 40
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Re: TV Go and Sky Sports Problems

No worries, Is there an error number or anything when it fails?

 

Sorry for all the questions just want to cross off any potential issues.

 

Thanks Joe_F

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McGurk
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Message 33 of 40
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Re: TV Go and Sky Sports Problems

Hi Joe this is the procedure I go through 

I exit to watch
Log into Sky using my virgin details
Virgin media page email and password   
You need the Desktop Player to watch video content
Continue
* I have already installed the Desktop Player *

After a minute or 5 this appears 
Please Try restarting the app
Error code VG 4227858841

Cheers MGurk

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Message 34 of 40
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Re: TV Go and Sky Sports Problems

I am going to send you a private message, If you can reply that would be most helpful.

 

Thanks Joe_F

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McGurk
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Message 35 of 40
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Re: TV Go and Sky Sports Problems

Hi Joe ,

its been  3 weeks did you send a private message ,?  I didnt get it ,get back to me when you can .

 

Cheers

McGurk

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paul243
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Message 36 of 40
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Re: TV Go and Sky Sports Problems

Can I join in?

I've tried everything mentioned to play Sky Sports,device has been accepted as registered.

I can watch some channels but when I try Sky Sports I get a message" sorry but live streaming is not available on your device"

I can watch on my PC.

Device is a Hudl 2, is that the problem?

Help please,

Thanks

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McGurk
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Message 37 of 40
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Re: TV Go and Sky Sports Problems

Best to get an engineer out mate check all your stuff my problems were slow laptop and the drive playing catch up 3 sec delay to your TV for a live match my laptop was down to 7 8 seconds clogged up so defrag use ccleaner  use windowd own cleaner takes up 7 hours I need a new laptop its as simple as that doesnt matter how much speed you have if the drive cant cope.

Try connecting straight to your laptop with an earthnet cable see if you get a picture get Virgin to check everything write it down the go see your techy guy see what he says.

A real help would be Sky and Virgin singing off the same hymn sheet but thats maybe a step too far  ,good luck I know its a pain bur Im sure with a bit of help the guy can point you in the right direction 

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paul243
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Message 38 of 40
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Re: TV Go and Sky Sports Problems

Thanks, seems to be a problem with the Hudl2, works fine on the PC, I can watch everything on the Hudl except Sky Sports

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MEESTERDUCK
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Message 39 of 40
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Re: TV Go and Sky Sports Problems

Hi

I have had the same problem and have just deleted and reloaded both apps and the same problem still exists.

I’m trying to watch the Ashes whilst I’m on holiday -(in Wales!) so it needs to be sorted before the end of the first test, if possible, Please.

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McGurk
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Message 40 of 40
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Re: TV Go and Sky Sports Problems

OK Im no techy guy but I will ask a few Q`s,how olds the laptop ram what windows u using,how often do u clean it def rag cc leaner ,junk,history the entire shooting match .Download speed test see what you get, wired and wireless,to save time find a shop tell the guy the probs see if he can advise .Keep it free of crap is the simple answer like brushing your teeth when you go on when you go off and  keep updating

 

 

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