15-11-2021 23:11 - edited 15-11-2021 23:16
I have been recording and watching a TV series on Yesterday channel on my iPad just fine until today, I now get this message.
I have been watching episodes 1-5 on the iPad just fine as you will see on this screen grab, but episode 6 will not play, why is this? I have restarted the app etc.
Martin
on 17-11-2021 09:31
Hello @GreengiantVM,
Welcome back! Thanks for posting.
I am sorry to see that the channel is not available.
This could be due to a licencing issue, this would be due to the broadcaster. We are limited to what we can do about this.
Many thanks,
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on 17-11-2021 10:34
Hello @GreengiantVM,
Do you have a 360 TV box?
Please let me know.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 17-11-2021 11:48
Yes I have the 360 box.
It seems odd a channel would impose this limit to recordings part way through a series.
This makes you less likely to watch, finding a time slot on the family TV to watch the recordings is not the easiest here!
Martin
on 18-11-2021 11:58
Thank you for your response @GreengiantVM.
We apologise for any inconvenience caused.
In some cases, a broadcaster may permit certain shows or episodes from viewing on Virgin TV go in order to make it TV-only viewing. Just to clarify are you able to watch this on your TV without an error message?
Thanks,
on 18-11-2021 16:39
on 19-11-2021 17:19
Thanks for the clarification @GreengiantVM
I would like to apologise for any frustration this has caused, I understand it is not ideal that you can only watch the series on TV but not your iPad. Unfortunately the broadcaster may restrict certain shows or episodes from viewing on TV Go and there is little we can do about this. I'm sorry.
Kind regards,
Serena
on 12-12-2021 09:35
This is exactly the problem that I have had - they told me to post on here to find out the answer! If I get anything better I will let you know, it is so infuriating and a really poor product - but I’m glad it isn’t just me!
on 13-12-2021 09:40
Hi JJ22J,
Thank you for your post and welcome to the community.
I'm very sorry for the issues you're having with Tv Go.
To confirm are you attempt to watch the same content as GreengaintVM?
Are you getting the same error message?
^Martin
on 13-12-2021 17:23
Hi different programmes similar issue. I have been sent a DM which I have now responded to thanks.