TV Go App unable to download programs

[Peggy3019]

Hi all, currently seem to be having issues downloading films etc on the TV Go app. Has happened a few times now. I have cleared the cache on my device. Out of a series of 6 programes 3 have downloaded and 3 say 'unable to download' despite being given the option.

[Ilyas_Y]

Hi @Peggy3019, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues with the TV Go App.
May I ask if you have any spare space on your device - this may be the reason why it is not recording.

May I ask what the series is and if this happens on any other programme? Are you able to send a screenshot of the error?
Let us know.

Kind regards,
Ilyas.

[gallego1]

 

Hi

I am also experiencing the same issue    season 3 of new amsterdam   ep 5 and 6 do not download 1-4 and 7 onwards  downloaded ok

25gb of free space on android phone

Andrew

[Ernie_C]

No problem with these two episodes here. Do you get any further information if you click next to the ‘unable to download’ message?

[Ashleigh_C]

Hi there @gallego1

Thank you for your post and welcome back to the community forums.

I'm so sorry to hear that you are also noticing this issue and thank you @Ernie_C for your advise so far. Are you able to click the error message and let us know if further information is given? 

Thanks again

[gallego1]

Hi Ash_c

When you click on the info button, it returns to the previous page.  No info is shown 

Interesting it does start to download for a second or 2 and then stops 

If I use my ipad it does download 

Could this be an android related issue? 

Andrew

[Ilyas_Y]

Thanks for the reply @gallego1 on the forums.

It may possibly be a device issue.
Do you have any other Android device you can use to see if this issue occurs on there?
We've not seen a mass spreading of this issue on the Android devices.

Is there enough storage left on your Android device?

Let us know.

Kind regards,
Ilyas.

[Peggy3019]

I am having the issue on my Phone Samsung Galaxy S10+ running Android 12 One UI Version 4.1 and my TAB A8 also running Android 12 One UI Version 4.1. Both have enough space available

[Paul_DN]

Hi Peggy3019,

Can you please confirm what the series is and if this happens on any other programme? Are you able to send a screenshot of the error?
Kind regards

Paul.