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gareth_r
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TV GO Not entitled To watch this you need to upgrade your package

TV GO has stopped working.

Live TV and Guide - Message: "Not entitled  To watch this you need to upgrade your Virgin TV package"

Box Sets etc. - Message: "To watch this you need to upgrade your Virgin TV package"

I haven't moved house.

I have recently changed the router to a Hub 3.

Logout/login doesn't work.

Re-installing the app doesn't work.

Is there any solution for this that I can give to customer support, or, preferably, a fix that doesn't involve calling customer support at all?

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gareth_r
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Re: TV GO Not entitled To watch this you need to upgrade your package

And now it's working again!

Perhaps TVGo could be added to the "Service Status" on the Virgin Media website.

 

 

 

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Forum Team
Forum Team
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Re: TV GO Not entitled To watch this you need to upgrade your package

Hi gareth_r, 

 

Thank you for getting in touch. 

 

Sorry to hear you've been experiencing some issues with TV go. Hopefully you've not had any further issues since your post, but if you do have any further issues please pop back on here.

 

Thanks, 

 

Hetty_R
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