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timbo_bobcat
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TV Control issues with Guide after update

Hi, since the recent iOS update, on my iPhone the TV Control app is much faster to log me in and reconnect. However, in the Guide, every channel shows “To Be Announced” and if you select a channel the names of the programmes are all in Welsh - we aren’t in Wales.

ive tried resetting the app.

Any help please?

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awilliam9
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Re: TV Control issues with Guide after update

I have the same problem, though didn’t know it was because of an iOS update.  Everything in Welsh and the same programme shown for every channel.  Have uninstalled and reinstalled the app but still the same.  Not impressed.

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Jane2017
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Re: TV Control issues with Guide after update

I too have Welsh programme listings on my iPad.Tried 9 times yesterday to contact someone and 3 times today.Anyone had any luck yet???

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timbo_bobcat
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Re: TV Control issues with Guide after update

Not yet. There is another thread on this, which I replied to today - the OP of that one seems to have fixed it, but I don’t understand the steps he took - “clearing the cache” on the V6 box. Just rebooting the V6 box didn’t help me.

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timbo_bobcat
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Re: TV Control issues with Guide after update

Further update - the app is now working for me!

Maybe a delayed reaction to rebooting the V6 box? So try that.

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Forum Team (Retired) John_GS
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Re: TV Control issues with Guide after update

Hi awilliam9 and Jane 2017,

 

Sorry for the service issues.

 

How are things since posting? If you need further assistance, please keep us posted.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Jane2017
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Re: TV Control issues with Guide after update

Finally tonight I have English,Thanks everyone for your help,

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awilliam9
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Re: TV Control issues with Guide after update

I still have this problem.  I’ve restarted my TiVo box but it made no difference.  Any suggestions?

 

 

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timbo_bobcat
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Re: TV Control issues with Guide after update

Try clearing the cache:

Go to the Home screen, Thumb Down, Thumb Up, Play, Play.

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awilliam9
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Re: TV Control issues with Guide after update

Yes!  That worked and the Guide is back to normal.  Many thanks.

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