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TV Control app on Android not logging in

mking90031
On our wavelength

on ‎02-12-2021 22:33

Hi, 

I can't seem to log into the TV Control app on any of my Android devices. When will it be fixed?  Also, when will my TV connection be fixed in the RG22 area?

 

Thanks. 

Mark King MCP
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japitts
Very Insightful Person
Very Insightful Person

on ‎02-12-2021 23:06

If your V6's online-connection isn't currently working - which will be related to the ongoing issues - that will prevent TV Control from logging in.

Check the front of your V6 box for the orange arrow symbol which represents the online status.

For updates on the TV issues, check out this existing thread along with the equivalents in each of the individual TV boards.

The automated status line 08005610061 for updates on service in your specific area.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zach_R
Forum Team
Forum Team

on ‎04-12-2021 08:34

Hi @mking90031,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having a bit of trouble accessing and using the TV Control app at the moment. Is this ongoing for you today?

Thanks,
 


Zach - Forum Team
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