on 12-10-2021 12:09
I use the TV Control app daily but last night it suddenly wouldn't connect and so I wasn't able to use it.
I've uninstalled the app and reinstalled it, but it still won't connect.
I really need suggestions for this because every day I watch recorded programmes on my phone using the TV Control app because I have health issues, so I rely on it during the night when I'm awake due to pain.
on 12-10-2021 17:36
No, I still can't use the Virgin TV Control app!
on 12-10-2021 19:09
Do you have a TiVo or a V6? If you're not sure, check here
If a TiVo, do you have a separate Ethernet cable run from the box to your router?
What happens when you try to connect to your box using the app?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-10-2021 12:06
13-10-2021 13:42 - edited 13-10-2021 13:44
This thread is a classic example of why "me too" posts are best added to a new thread rather than jumping on someone else's.
At what stage of loading the app does this error occur? Does it start connecting to your box then fail?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-10-2021 08:34
Hi CatP, thanks for the message. I am sorry to hear that there is an issue with the TV control app not connecting, can you confirm which firmware you have and the device which you are using?. - Chris.
on 14-10-2021 15:23
Hi @CatP
Thanks for raising the issue to us.
We have been liaising with our support team and we just need to check the following.
If you could let us know on each points ASAP we can let the support team know.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 15-10-2021 13:41
Hey @CatP , our Support Team has been tinkering in the background, can you let us know if it's working for you now?
Cheers,
Lisa