Virgin Media Community

[authentic8]

When I run the TV control app on my Samsung Galaxy Tab (Android 8.1 tablet) the following error message appears:

The login page could not be reached. Check your connection and try reloading the page.

My device is connected to WiFi (all other apps connect) and on the same network as the TiVo V6 box.

I have the latest version of the app installed and I've cleared the cache and uninstalled/reinstalled.

The TV Go app works fine on the same device.

[Zach_R]

Hi @authentic8,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having some problems with the TV Control app recently. Have you tried removing the app completely and then re-installing it?

Thanks,
 

[authentic8]

Hi Zach

Thanks for replying.

Yes I have (mentioned in the post)

Regards

[Zoie_P]

Thank you for your reply @authentic8, I am so sorry I can see you advised this.

Have you tried on a different device? If so is this the only device you are seeing this error on?

Zoie