TV Control Sign-in Error - login page could not be reached

[authentic8]

When I run the TV control app on my Samsung Galaxy Tab (Android 8.1 tablet) the following error message appears:

The login page could not be reached. Check your connection and try reloading the page.

My device is connected to WiFi (all other apps connect) and on the same network as the TiVo V6 box.

I have the latest version of the app installed and I've cleared the cache and uninstalled/reinstalled.

The TV Go app works fine on the same device.

[Zach_R]

Hi @authentic8,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having some problems with the TV Control app recently. Have you tried removing the app completely and then re-installing it?

Thanks,
 

[authentic8]

Hi Zach

Thanks for replying.

Yes I have (mentioned in the post)

Regards

[Zoie_P]

Thank you for your reply @authentic8, I am so sorry I can see you advised this.

Have you tried on a different device? If so is this the only device you are seeing this error on?

Zoie

[authentic8]

@Zoie_P I only have one device to try this on, sorry.

[Ayisha_B]

Hi @authentic8 

Have you taken a look at the troubleshooting steps 👉 here which may help? 

[authentic8]

We have had the box for a few years. I have connected to it before (not more than a few months ago) The TV box is not in standby mode and the device is on the same WiFi network.

[Paul_DN]

Hi authentic8,

Thank you for the update, have you tried rebooting the box and the Router then trying again, unplug both from the power, leave 2 to 3 minutes then plug back in.

Regards

Paul.

[authentic8]

Sorry for the late reply. Yes I have tried this and it still shows the same message.

[Akua_A]

Thank you for your response @authentic8 

Are you able to confirm if the operating system on your device is up to date? Also, what are you trying to use that app for? 

Thanks,