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MartJ
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Message 151 of 180
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Re: TV Anywhere app keeps requiring sign in info

Seems to be working fro me now, 3 days have passed without having to sign in. 

Interestingly the App has not been updated, so was problem with VM Login Servers?

Martin
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suffolkpunch
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Message 152 of 180
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Re: TV Anywhere app keeps requiring sign in info

I trust, Martin, that you are not expecting a confirmation or denial of that from a VM employee?!! If you read through the thread, I was not the only one to come to that conclusion a few days ago.
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Goon525
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Message 153 of 180
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Re: TV Anywhere app keeps requiring sign in info

Thanks, McGaz, that's very helpful.

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juliushibert
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Message 154 of 180
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Re: TV Anywhere app keeps requiring sign in info

Contacted VM through Twitter. They were very helpful.

They suggested deleteing and reinstalling the iOS VM Anywhere app. This has sorted the issue now. I appear to stay logged in!

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elfin101
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Message 155 of 180
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Re: TV Anywhere app keeps requiring sign in info

I haven't had to re login for a few days, but still won't call it fixed - need it to be ok for much longer for that. Possibly a month.
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suffolkpunch
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Message 156 of 180
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Re: TV Anywhere app keeps requiring sign in info

That's hardly an objective criterion, elfin101! VM had clearly carried out a software patch that resulted in log-ins only being held for a maximum of 24 hours (i.e. until the next calendar day). That error has been corrected and log-ins are now held for longer. Any log-in problem that occurs now will have been caused by a different fault, which might be App related or Server related!
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mr_vpw
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Message 157 of 180
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Re: TV Anywhere app keeps requiring sign in info


MartJ wrote:

Seems to be working fro me now, 3 days have passed without having to sign in. 

Interestingly the App has not been updated, so was problem with VM Login Servers?


Yes - I was told specifically and explicitly by Virgin Media that they couldn't handle the demand so put the auto-logout in to reduce the load and demand on the servers. 

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suffolkpunch
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Message 158 of 180
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Re: TV Anywhere app keeps requiring sign in info

While I do not wish to suggest that you were NOT told by VM that the auto-logout action was deliberate, it seems counter-intuitive that such action would reduce the demand on the VM servers. Surely, requiring log-in action once every day would INCREASE demand on the servers?
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mr_vpw
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Message 159 of 180
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Re: TV Anywhere app keeps requiring sign in info


suffolkpunch wrote:
While I do not wish to suggest that you were NOT told by VM that the auto-logout action was deliberate, it seems counter-intuitive that such action would reduce the demand on the VM servers. Surely, requiring log-in action once every day would INCREASE demand on the servers?

I understand it wasn't the log on activity that is the issue - clearly authentication was fine. It is the demand on everyone keeping the app running and thus constant communication updating the application data - shows, remote control status and so on and so forth.

I did probe given I run server & network infrastructure for a living and thus wouldn't take the first answer I was given as accurate - and I, like you thought that wouldn't directly make sense :-)

 

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suffolkpunch
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Message 160 of 180
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Re: TV Anywhere app keeps requiring sign in info


mr_vpw wrote:

 

I understand it wasn't the log on activity that is the issue - clearly authentication was fine. It is the demand on everyone keeping the app running and thus constant communication updating the application data - shows, remote control status and so on and so forth.

I did probe given I run server & network infrastructure for a living and thus wouldn't take the first answer I was given as accurate - and I, like you thought that wouldn't directly make sense :-)

 


...which rather begs the question 'why not adjust the app so that it reduces data update while the app is in the background?'. 😀

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