I'm trying to access TV Anywhere but I am not being offered the opportunity to register a device.
My setup is Windows 10 Pro (fully up to date), Edge Browser with embedded Flash (reports version 220.127.116.116). I have cleared the browser cache and in "Advanced Settings" set Block Pop Ups to Off and Use Adobe Flash Player to On. I have a TIVO (self install) and a SuperHub 2 (also self install), the SuperHub 2 in in Modem Mode connecting to my Netgear Router / Firewall.
I browse to anywhere.virginmedia.com, select a show (supercar megabuild) and Watch Now / Watch Later boxes appear over the program window. I select "Watch Now" and a sign in requester appears. I sign in with my VM Primary Account and am returned to the Program window with "Watch Now / Watch Later" showing. I again select Watch Now and a message appears "please wait while we detect your device" together with a spinning wheel. Eventually the spinning wheel disappears and the message "Device could not be detected" appears.
Looking at My Profile > Device Settings shows "You have 3 device changes available this month" and under Your Devices it shows "Device could not be detected".
According to the document "Getting started with Virgin TV Anywhere on your computer" a Device Management pop up window should appear but it does not.
I've spent about an hour on the phone with support with no result so I'm trying this route.
I appreciate all the checks you have completed so far.
Can you try this for me please. Sign into your TV Anywhere account, this time instead of selecting a channel to stream for the prompt of registration, on the right under My Profile select Device Settings. It will show that no devices are registered, however it should have the option of a register button. Do you get the same issue if you try to register your device this way?
I've finally had somr time to investigate my inability to register a device and can report success.
As I mentioned in my original post I run my SuperHub 2 in Modem mode with my own Router / Firewall.
I decided to go back to basics and turned on a high level of logging in the firewall to see exactly what was going on and this revealed that, despite there being an established TLS link between my machine and Virgin Media, the device registration process makes use of a new connection using the unregistered port 8082.
I modified my firewall ruleset to allow the use of this port and I was then able to register a device and get TV Anywhere working on my notebook (both live and stored programs).
I might be worth adding a note to one of the FAQs concerning the use of this non-standard port.
I have recently called VM support because neither of my devices could access TV Anywhere. They confirmed that the correct devices were set (actually in the Sky settings). They offered no explanation as to why it did not work. They simply removed the two PCs I had registered. I was then able to access SKY from each of them.
However, any attempt to get to the registration page (My profile / Device settings) simply gives me the spinning wheel. There is an FAQ item beneath it which is supposed to explain why I get the spinning wheel, but I cannot select that option due to the spinning wheel!
Please could someone post the text of that FAQ so I can read it.
Anyone any idea if I should open the port 8082 as The_Spirit has done? If so what are the specifications required?