That's somewhat unnecessarily defeatist! One of the web team will pick this up in the coming days. If you're in more of a hurry, get on the phone, or online chat & they'll give you an extra device change to get you back up & running.
Hi there, this has happened to me too. My MacBook Air isn't recognised any more - I wondered why I had to register. My wife's MacBook is, but now I can't watch telly tonight (we don't have a television, just watch on our laptops.
I have this same issue, just updated and it says device not recognised. I don't have any more device allowance to change (I know - having to do two updates in a month, isn't being a responsible Mac owner shocking). How can I have my device added when there is no allowance (as I haven't made two changes, you have....)? I think its a bit poor this has been going on for over a year and hasn't been fixed yet.
I work away and need this in the week, and it was part of the reason for going with Virgin