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Leesylou80
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Message 61 of 68
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Re: Subtitle language on Virgin TV Android app

Really?!

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BWG
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Message 62 of 68
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Re: Subtitle language on Virgin TV Android app

How is the team getting on? Perhaps you could gently remind them they are trying to fix a simple app and not put man on mars? 

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Leesylou80
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Message 63 of 68
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Re: Subtitle language on Virgin TV Android app

Well put!
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Forum Team (Retired) Josh_RW
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Message 64 of 68
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Re: Subtitle language on Virgin TV Android app

Hi all,

 

Sorry again for the trouble with this!

 

The app has been updated and a fix has been implemented. Could you all try the subtitles again to see if it's working okay?

 

Speak soon

 

Josh


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BWG
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Message 65 of 68
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Re: Subtitle language on Virgin TV Android app

Hi Josh,

Yes it seems to be fixed! Time to crack open the champagne. -Smiley Happy

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Forum Team (Retired) Josh_RW
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Message 66 of 68
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Re: Subtitle language on Virgin TV Android app

Hi BWG,

 

Awesome, thanks for checking it for me and apologies again for the trouble. If you're cracking out the chanpagne pour one for me too!

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Leesylou80
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Message 67 of 68
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Re: Subtitle language on Virgin TV Android app

Exciting times! I look forward to reporting baxk on if its fixed for me too... once virgin have fixed the fault with ALL the services in the SE264 area that they've said won't be until at least the 3rd! Please can you keep this thread open a bit longer please, just I'm case? Guess I'll start another thread about how they can use the wrong underground cables and cause an outage that really disrupts peoples lives!

 

But Yay, in principal!

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Ardiem
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Message 68 of 68
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Re: Subtitle language on Virgin TV Android app

Finally been able to switch my Pixel C back onto the device list (does anyone else find only two devices particularly restrictive?)

Anyhow, I was looking forward to testing the improved service with subtitles in English instead of Cantonese but I've yet to find anything with subtitles. Where have all the subtitled programmes gone? All the programmes I have recorded and in 'My Shows' on my V6 box have subtitles which display fine on the TV but the option to display them on the tablet has gone. It's not really an improvement over a language that I don't understand to have nothing at all.

What say you Virgin? 

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